Professional Career Highlights
The author of dozens of articles, blog posts and white papers featured in numerous publications conference speaker and multiple television interviews in the U.S. and Canada. A sampling of the brands I have had the pleasure of working with over my career to develop or enhance their customer loyalty and engagement strategies include Nestle-Purina, Pepsi, Steve Madden, Covergirl, Citi, Chase, Bank of America, US Bank, Humana, Allergan, Marvel, McGraw-Hill, Phillips 66, AMC Theatres, Bealls Florida, SeaWorld, TGI Fridays, 7-Eleven, Hawaiian Airlines, Sam's Club, The UPS Store, NASCAR, American Express, Sprint, Wells Fargo, Venus Fashions, Coldwater Creek, Verizon and more.